Refund Policy

1. Overview

ARTODESIGN LTD (Company No. 16348345), operator of CrushMeet69, is committed to transparent billing and fair handling of refund requests. The payment provider is identified at checkout and on every payment receipt.

2. Credits (prepaid digital currency)

Credits are delivered instantly upon purchase and are usable only within CrushMeet69 (to unlock content, send gifts, initiate calls, or priority messaging).

• Unused credits: may be refunded within 14 days of purchase, in full, provided that none of the purchased credits have been consumed.
• Consumed credits are non-refundable, as the corresponding digital service has already been delivered and consumed by the User.
• Credit expiry: purchased credits and subscription bonus credits do not expire.

3. Subscriptions

Subscriptions provide recurring access to premium features. You may cancel at any time from Settings → Subscription → Cancel.

• First billing cycle: refundable within 14 days of the initial charge, provided that no paid feature has been consumed (e.g., no premium message unlocks, no boosts used). If premium features have been used, a pro-rated refund may be granted at our discretion.
• Subsequent renewals: the renewal amount is non-refundable after the new billing period starts, except where mandatory consumer law requires otherwise. Cancellation before the renewal date prevents the next charge.
• Access after cancellation: you keep access to subscription benefits until the end of the period already paid for.

4. Right of cancellation (digital content)

We are established in the United Kingdom, so consumer cancellation is governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give you 14 days to cancel a distance contract. For digital content supplied immediately (credits, subscription features), checkout separately asks you to request immediate supply and to acknowledge that the cancellation right is lost once supply begins, as permitted by regulation 37.

If you are a consumer resident in the European Union, the equivalent rights under Directive 2011/83/EU — including Article 16(m) on digital content — continue to apply to you, and nothing here reduces them.

In either case we offer the voluntary 14-day refund described in sections 2 and 3 above for unused credits and first-time subscription purchases.

5. How to request a refund

To request a refund, contact us within 14 days of the charge:

• Email our customer service at [email protected] with your account email, approximate date of purchase, and the transaction ID (visible in the payment receipt sent to you).

Eligible refunds are credited back to the original payment method, typically within 7 to 10 business days of approval.

6. Exceptions

We will deny refunds in cases of:

• Account termination for breach of the Terms of Service;
• Fraudulent or abusive purchase patterns, including excessive chargebacks and refund-requesting behavior;
• Requests made more than 14 days after the charge, except where mandated by applicable law.

7. Chargebacks

Before initiating a chargeback with your card issuer, please contact us at [email protected] or the payment provider identified on your receipt. We resolve most disputes within 2 business days. Unwarranted chargebacks may result in account suspension and referral to collections.

8. Customer service contact

• Merchant: [email protected] — response within 24 hours on business days.
• Postal: ARTODESIGN LTD, 21 Kensington Way, Borehamwood, England, WD6 1LH, United Kingdom.